July 2026

The AI Evaluation Scorecard for CS Leaders

We built this scorecard out of our own negotiations with customer service AI vendors. A demo is the product at its best. These 8 questions are about what happens after, in production. Use the scorecard interactively.

Not sure which tools to evaluate? Start with If Customer Service Tools Were…

Where are you in the process?
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Good answer

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Red flag

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How did the vendor answer?
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Our evaluation
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